Corporate Governance
Built on integrity. Driven by accountability.
JKFPL conducts its lending business through defined policies, internal controls and periodic review, with transparent conduct towards customers and adherence to the regulations applicable to an RBI licensed NBFC.
Our Governance Philosophy
Responsible governance is at the foundation of sustainable growth.
JKFPL's operational methodology is designed to ensure efficient delivery of financial services while maintaining regulatory compliance, managing risk and fostering customer trust. Every stage of the lending cycle, from customer onboarding to collection, is governed by written policy.
The company adheres to RBI regulations including capital adequacy, asset classification and interest disclosures, carries out periodic internal audits and risk reviews, and reports to credit information companies within prescribed timelines. Customer interests are protected through fair practice standards, dedicated support teams for grievance redressal and service queries, and defined recovery conduct in line with RBI guidelines.
Principles That Guide Us
Commitment to clear and responsible communication.
Defined responsibility and appropriate oversight.
Conducting business ethically and responsibly.
Following applicable laws, regulations and internal policies.
Recognising and managing risks responsibly.
Keeping the interests of customers and stakeholders at the centre of responsible business practices.
Governance & Control Framework
Controls operate as a continuous cycle across the business, from written standards through to disclosure.
Written policies define how products, credit, operations and conduct are managed.
KYC and regulatory requirements are applied at onboarding and monitored through the loan lifecycle.
Continuous portfolio monitoring for early warning signs, with mitigation policies for credit, operational, market and liquidity risks.
Periodic internal audits and risk reviews establish responsibility for corrective action.
Interest rates, charges and statutory information are disclosed to customers and reported to credit information companies.
Policies & Frameworks
Access relevant corporate, regulatory and governance information in one place.
Regulatory Compliance
JKFPL is a Reserve Bank of India licensed NBFC and operates under the regulations applicable to it, including capital adequacy, asset classification and interest disclosure requirements. Internal audits and risk reviews are conducted periodically, and statutory reporting to credit information companies is carried out within prescribed timelines.
Applicable regulatory requirements.
Relevant information made available to stakeholders.
Fair and responsible customer practices.
Processes supporting responsible operations.
Grievance Redressal
Customers can raise a concern through the company's dedicated support teams. The Fair Practice Code sets out the standards JKFPL follows in its dealings with customers.
Raise the concern with the branch or with the customer support team using the contact details alongside.
The dedicated support team records the query and takes it up for redressal.
Escalation and the applicable timelines are governed by the Fair Practice Code.
Committed to Responsible Governance
JKFPL delivers financial services while maintaining regulatory compliance, managing risk and fostering customer trust, and extends credit to underserved segments while complying with the standards set by the Reserve Bank of India.